TY  - BOOK
AU  - Sabbagh,Omar
TI  - The separate impact of multi-perspective quality practices on key performance indicators and customer satisfaction in Malaysian automotive dealers service centres
PY  - 2017///
KW  - Universiti Kebangsaan Malaysia
KW  - Dissertations
KW  - Dissertations, Academic
KW  - Malaysia
KW  - Automobile dealers
KW  - Quality control
KW  - Performance standards
N1  - Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2017; References : page [196]-218
ER  -