The separate impact of multi-perspective quality practices on key performance indicators and customer satisfaction in Malaysian automotive dealers service centres - Sabbagh, Omar (2017)
Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2017.
References : page [196]-218.
Keywords: Universiti Kebangsaan Malaysia -- Dissertations; Dissertations, Academic -- Malaysia; Automobile dealers -- Quality control -- Malaysia; Performance standards