Sabbagh, Omar, <br/><br/>
The separate impact of multi-perspective quality practices on key performance indicators and customer satisfaction in Malaysian automotive dealers service centres / 
Omar Sabbagh. 
 - xvi, 226 pages :  illustrations ;  30 cm. 
<br/><br/>Thesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2017. 
<br/><br/>References : page [196]-218. 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Universiti Kebangsaan Malaysia--Dissertations.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dissertations, Academic--Malaysia.<br/>Automobile dealers--Quality control--Malaysia.<br/>Performance standards.