TY - BOOK AU - Peshek,Stephanie C. TI - Professional skills for the pharmacy technician SN - 9781449629823 PY - 2017/// CY - Burlington PB - Jones & Bartlett Learning KW - Pharmacy Technicians N1 - Includes bibliographical references and index; History and traditional technician roles -- Professionalism and ethics -- Patient safety -- Training and mentoring -- Organizational culture -- Human resources and labor relations -- Cultural competence -- Negotiation and emotional intelligence -- Customer service -- Substance abuse -- Security and risk management -- Career management -- The technician supervisor -- Technicians in inventory management and technology ER -