Professional skills for the pharmacy technician - Peshek, Stephanie C. (Burlington : Jones & Bartlett Learning, 2017)
History and traditional technician roles -- Professionalism and ethics -- Patient safety -- Training and mentoring -- Organizational culture -- Human resources and labor relations -- Cultural competence -- Negotiation and emotional intelligence -- Customer service -- Substance abuse -- Security and risk management -- Career management -- The technician supervisor -- Technicians in inventory management and technology.
Includes bibliographical references and index.
Keywords: Pharmacy Technicians