Zurina Kefeli@Zulkefli. <br/><br/>
Outpatients' satisfaction measurement:  A case study in Klang Valley  [article] / 
Zurina Kefeli@Zulkefli, Norailis Abd Wahab, Hanim Misbah. 
<br/><br/> PTSL Koleksi Asia Tenggara (Jilid 1 : 77 - 92).