TY - BOOK AU - Bregman,Susan AU - Watkins,Kari Edison TI - Best practices for transportation agency use of social media SN - 9781466568600 (hardcover : alk. paper) PY - 2014/// CY - Boca Raton, FL PB - CRC Press KW - Transportation agencies KW - Customer services KW - United States KW - Public relations KW - Social media KW - Internet in public administration N1 - Includes bibliographical references and index ER -