TY  - GEN
AU  - Metters,Richard
AU  - King-Metters,Kathryn
AU  - Pullman,Madeleine
AU  - Walton,Steve
TI  - Successful service operations management
SN  - 9780324314472
PY  - 2006///
CY  - Mason, OH
PB  - South-Western
KW  - Customer services
KW  - Management
KW  - Case studies
N1  - Book is accompanied by one CD, entitled'Student CD successful service operations management' bearing the same call number and available at Makmal Digital Perpustakaan Dr. Abdul Latiff, KKL
ER  -