Successful service operations management - Metters, Richard, 1960-; King-Metters, Kathryn; Pullman, Madeleine; Walton, Steve (Mason, OH : South-Western, 2006)
Book is accompanied by one CD, entitled'Student CD successful service operations management' bearing the same call number and available at Makmal Digital Perpustakaan Dr. Abdul Latiff, KKL.
Keywords: Customer services -- Management; Customer services -- Management -- Case studies