Metters, Richard,  1960-, <br/><br/>
Successful service operations management / 
Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steve Walton. 
 - 2nd ed. 
 - xvii, 406 pages :  illustrations ;  26 cm. +  1 computer laser optical disc (4 3/4 in.) 
<br/><br/> Book is accompanied by one CD, entitled'Student CD successful service operations management' bearing the same call number and available at Makmal Digital Perpustakaan Dr. Abdul Latiff, KKL. 
<br/><br/><label>ISBN: </label>9780324314472  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Customer services--Management--Case studies.