How to master commercial mediation : an essential three-part manual for business mediators /
David Richbell with specialist contributors.
- xlvii, 561 pages ; 25 cm. + 1 CD-ROM (4 3/4 in.)
Book is accompanied by one CD-ROM entitled'Module 1 mediation training - case study' bearing the same call number and available at Kaunter Pinjaman & Pemulangan, PUU.