TY  - BOOK
AU  - Varcasia,Cecilia
ED  - SpringerLink (Online service)
TI  - Business and service telephone conversations: an investigation of British English, German and Italian Encounters 
SN  - 9781137286185
U1  - 306.44 23
PY  - 2013///
CY  - London
PB  - Palgrave Macmillan UK, Imprint: Palgrave Macmillan
KW  - Linguistics
KW  - Literature
KW  - Translations
KW  - Sociolinguistics
KW  - Discourse analysis
KW  - Communication
KW  - Communication Studies
KW  - Translation Studies
KW  - Discourse Analysis
N2  - This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration
UR  - http://www.ezplib.ukm.edu.my/login?url=http://dx.doi.org/10.1007/978-1-137-28618-5
ER  -