Huber, John J.,  1958- <br/><br/>
Lean library management :  eleven strategies for reducing costs and improving customer services / 
spine title :  Lean library management. 
John J. Huber. 
 - xxii, 197 pages :  illustrations ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery service chain -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a'push' to a'pull' philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools. 
<br/><br/><label>ISBN: </label>9781555707323  RM476.85 1555707327 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration.<br/>Libraries--Cost control.<br/>Public services (Libraries).<br/>Organizational change.<br/>Organizational effectiveness.