TY - BOOK AU - McCormick,Kate AU - McVay,D.Wylie TI - Pharmaceutical process design and management SN - 9781409427117 (hardback : alk. paper) PY - 2012/// CY - Farnham, Surrey, Burlington, VT PB - Gower, Ashgate KW - Pharmaceutical preparations KW - Technology, Pharmaceutical KW - methods KW - Drug Design KW - Drug Industry KW - organization & administration KW - Total quality management KW - Pharmaceutical industry KW - Production control KW - fast KW - Quality control KW - Pharmazeutische Industrie KW - gnd KW - Prozessmanagement KW - Produktplanung N1 - Includes bibliographical references (p. [257]-260) and index; Why process management is important -- Artisan heritage -- Man : the mind of the process -- Machine : the voice of the process -- Method : the techniques of process control -- Materials : the life-blood of the process -- Environment -- Changing the way we think -- Cause and effect : getting to the root cause -- Corrective action and preventive action : fixing the inevitable oops -- Process-driven quality systems -- Statistics and decision boundaries : data certainty -- Problem-solving tools and techniques -- Reducing risk : the new paradigm -- Customers -- Process integrated accounting ER -