Service quality assessment of higher education in Palestine - Koni, Aida I.M. (2013)
Tesis (Sarjana Kajian Asia Barat) - Universiti Kebangsaan Malaysia, 2013.
Rujukan : mukasurat [129]-144.
Keywords: Universiti Kebangsaan Malaysia -- Dissertations; Education, Higher -- Evaluation; Education, Higher -- Palestine -- Evaluation; Customer services -- Quality control; Dissertations, Academic -- Malaysia