TY  - BOOK
AU  - Hernon,Peter
AU  - Altman,Ellen
AU  - Dugan,Robert E.
TI  - Assessing service quality: satisfying the expectations of library customers 
SN  - 9781783300594
PY  - 2015///]
CY  - London, England
PB  - Facet Publishing
KW  - Public services (Libraries)
KW  - Evaluation
KW  - United States
N1  - Includes bibliographical references and index
ER  -