TY  - BOOK
AU  - Tancer,Bill
TI  - Everyone's a critic: winning customers in a review-driven world 
SN  - 9781591846383
PY  - 2014///], ©2014
CY  - New York
PB  - Portfolio/Penguin
KW  - Mass media and business
KW  - Communication in marketing
KW  - Consumer confidence
ER  -