TY - BOOK AU - Soon,Philemon H.M. ED - GD Express Carrier Berhad. TI - A drive for excellence : how a culture of "continuous improvement" transforms GDEX from failure to Malaysia's leading express carrier SN - 9789834158613 PY - 2013///] CY - Subang Jaya, Selangor PB - Sun Edition Communication KW - Teong, Teck Lean. KW - Express service KW - Malaysia KW - Business logistics KW - Management KW - Delivery of goods N1 - Includes bibliographical references (pages 163-165) ER -