TY  - BOOK
AU  - Hill,Darren
AU  - Hill,Alison
AU  - Richardson,Sean
TI  - Dealing with the tough stuff: how to achieve results from crucial conversations 
SN  - 9781118232569
PY  - 2012///], ©2012
CY  - Milton
PB  - Jossey-Bass
KW  - Communication in management
KW  - Business communication
N1  - Includes index
ER  -