Hill, Darren, <br/><br/>
Dealing with the tough stuff :  how to achieve results from crucial conversations / 
Darren Hill, Alison Hill & Sean Richardson. 
 - xxi, 194 pages :  illustrations ;  21 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781118232569  hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Business communication.