Oakland, John S., <br/><br/>
Total quality management / 
John S. Oakland. 
 - 316 pages :  illustrations ;  23 cm. 
<br/><br/><label>ISBN: </label>0893973483 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Production management--Quality control<br/>Quality assurance.