TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Quality improvement
SN  - 9780132624411
PY  - 2013///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Quality control
N1  - Includes bibliographical references (p. 255) and index
ER  -