Besterfield, Dale H. <br/><br/>
Quality improvement / 
Dale H. Besterfield. 
 - 9th ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  c2013. 
 - vi, 267 p. :  ill. ;  29 cm. 
<br/><br/>Includes bibliographical references (p. 255) and index. 
<br/><br/><label>ISBN: </label>9780132624411  RM596.12 0132624419 
<br/><br/><label>LCCN: </label>2011-038673 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.