TY  - BOOK
AU  - Levit,Steve
TI  - Quality is just the beginning: managing for total responsiveness 
SN  - 0070375925 (hbk.)
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management
KW  - United States
KW  - Just-in-time systems
N1  - Includes index
ER  -