Levit, Steve. <br/><br/>
Quality is just the beginning :  managing for total responsiveness / 
Steve Levit. 
 - New York :  McGraw-Hill,  1994. 
 - xii, 206 p. :  ill. ;  24 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0070375925 (hbk.)  Hadiah 0071134522 (pbk.)  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--United States.<br/>Just-in-time systems--United States.