TY  - BOOK
AU  - Clayton,Mike
TI  - How to speak so people listen: grab their attention and get your message heard 
SN  - 9780273786375 (paperback.)
PY  - 2013///
CY  - Harlow, England
PB  - Pearson
KW  - Communication in organizations
KW  - Oral communication
KW  - Interpersonal communication
N1  - Includes bibliographical references and index
ER  -