Crisis negotiations : managing critical incidents and hostage situations in law enforcement and corrections - McMains, Michael J.; Mullins, Wayman C. (Waltham, MA : Anderson Publishing, 2014)
Crisis management history and overview -- Crisis management : crisis response team elements -- Crisis management : goals, tasks, and skills : the REACCT model -- Crisis management : risk assessment -- Crisis management : communication in crisis negotiations -- Crisis managment : negotiating with emotionally disturbed and mentally ill individuals : recognition and guidelines -- Crisis management : negotiating with depressed and suicidal persons -- Crisis management : negotiating with special populations -- Crisis management : the extraordinary and unique : prisons, correctional facilities, and special negotiation incidents -- Crisis management : hostage dynamics -- Crisis management : managing stress and trauma.
Includes bibliographical references and indexes.
Keywords: Hostage negotiations -- United States; Crisis management -- United States; Law enforcement -- United States