McMains, Michael J., <br/><br/>
Crisis negotiations :  managing critical incidents and hostage situations in law enforcement and corrections / 
Michael J. McMains, Wayman C. Mullins. 
 - 5th edition. 
 - xx, 568 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/>Crisis management history and overview -- Crisis management : crisis response team elements -- Crisis management : goals, tasks, and skills : the REACCT model -- Crisis management : risk assessment -- Crisis management : communication in crisis negotiations -- Crisis managment : negotiating with emotionally disturbed and mentally ill individuals : recognition and guidelines -- Crisis management : negotiating with depressed and suicidal persons -- Crisis management : negotiating with special populations -- Crisis management : the extraordinary and unique : prisons, correctional facilities, and special negotiation incidents -- Crisis management : hostage dynamics -- Crisis management : managing stress and trauma. 
<br/><br/><label>ISBN: </label>9781455776474 (pbk.)  RM204.23 1455776475 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hostage negotiations--United States.<br/>Crisis management--United States.<br/>Law enforcement--United States.