TY  - BOOK
AU  - Thomsett-Scott,Beth C.
TI  - Implementing Virtual Reference services: a LITA guide 
T2  - LITA guide
SN  - 9781555708993
PY  - 2013///
CY  - Chicago
PB  - ALA TECHSOURCE, an imprint of the American Library Association
KW  - Electronic reference services (Libraries)
KW  - United States
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -