Implementing Virtual Reference services :  a LITA guide / 
Beth C. Thomsett-Scott, editor. 
 - (xi, 152 pages) :  illustrations ;  23cm. 
 - LITA guide ;  #26 .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781555708993  RM237.30 
<br/><br/><label>Standard No.: </label>99954442776 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Electronic reference services (Libraries)--United States--Case studies.