Byham, William C.  (1936- ). <br/><br/>
Zapp! :  the lightning of empowerment : Zapp! your employees into extaordinary feats of improvement and bottom line success / 
William C. Byham with Jeff Cox. 
 - Rev. ed. 
 - London :  Random House Business Books,  1999. 
 - ix, 212 o. :  ill. ;  21 cm. 
<br/><br/><label>ISBN: </label>0712680357  Hadiah 9780712680356 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Interpersonal relations.