TY  - BOOK
AU  - Tan,Seumas
TI  - Mediation skills and techniques: a practical handbook for dispute resolution and effective communication 
SN  - 9789675040955 (pbk.)
PY  - 2012///
CY  - Petaling Jaya, Selangor, Malaysia
PB  - Thomson Reuters Malaysia
KW  - Mediation
KW  - Conflict management
KW  - Dispute resolution (Law)
N1  - Includes index
ER  -