TY - BOOK AU - Flynn,Nancy TI - The social media handbook: policies and best practices to effectively manage your organization's social media presence, posts, and potential risks SN - 9781118084625 (hbk.) PY - 2012/// CY - San Francisco, CA. PB - Pfeiffer KW - Social media KW - Economic aspects N1 - Includes bibliographical references (p. 337-346) and index ER -