TY  - BOOK
AU  - Kmetz,John L.
TI  - Mapping workflows and managing knowledge: capturing formal and tacit knowledge to improve performance 
T2  - Supply and operations management collection
SN  - 9781606494547 (pbk.)
PY  - 2012///
CY  - New York
PB  - Business Expert Press
KW  - Workflow
KW  - Reengineering (Management)
KW  - Knowledge management
N1  - Includes bibliographical references (p. [205]-214) and index
ER  -