Kmetz, John L. <br/><br/>
Mapping workflows and managing knowledge :  capturing formal and tacit knowledge to improve performance / 
John L. Kmetz. 
 - New York :  Business Expert Press,  2012. 
 - xviii, 220 p. :  ill., charts ;  23 cm. 
 - Supply and operations management collection. .
 - Supply and operations management collection. .
<br/><br/>Includes bibliographical references (p. [205]-214) and index. 
<br/><br/><label>ISBN: </label>9781606494547 (pbk.)  RM99.01 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow.<br/>Reengineering (Management)<br/>Knowledge management.