TY  - BOOK
AU  - Cockerell,Lee
TI  - The customer rules: the 39 essential rules for delivering sensational service 
SN  - 9780770435608 (hc : alk. paper)
PY  - 2013///]
CY  - New York
PB  - Crown Business
KW  - Customer services
KW  - Customer relations
N1  - Includes index
ER  -