Cockerell, Lee. <br/><br/>
The customer rules :  the 39 essential rules for delivering sensational service / 
Lee Cockerell. 
 - xiv, 189 pages ;  21cm 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780770435608 (hc : alk. paper)  RM67.37 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.