TY - BOOK AU - Thompson,Diana L. TI - Hands heal: communication, documentation and insurance billing for manual therapists T2 - LWW massage therapy & bodywork educational series SN - 9781609133870 PY - 2012/// CY - Baltimore PB - Wolters Kluwer/Lippincott Williams & Wilkins KW - Massage KW - organization & administration KW - Interpersonal relations KW - Medical Records KW - standards KW - Practice Management N1 - This book includes online access at http://thepoint.lww.com/Thompson4e, please refer library staff fot the password; Communication and the therapeutic relationship -- Communication with the health care team -- Communication with the legal team -- Why document? -- Documentation : intake forms -- Documentation : SOAP charting -- Wellness charting for manual therapies : energy work and relaxation therapies : event, onsite, and spa venues -- Insurance billing -- Ethics -- Researching and writing case reports ER -