TY  - BOOK
AU  - Michelli,Joseph A.
TI  - Prescription for excellence: leadership lessons for creating a world-class cutomer experience from UCLA health system 
SN  - 9780071773546 (hbk.)
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Medical care
KW  - Total quality management
KW  - Leadership
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -