Michelli, Joseph A.,  1960- <br/><br/>
Prescription for excellence :  leadership lessons for creating a world-class cutomer experience from UCLA health system / 
Joseph A. Michelli. 
 - New York :  McGraw-Hill,  2011. 
 - xiii, 304 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071773546 (hbk.)  RM82.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical care.<br/>Total quality management.<br/>Leadership.<br/>Success in business.