Thomas, Bill. <br/><br/>
Anticipate :  knowing what customers need before they do / 
Bill Thomas & Jeff Tobe. 
 - Hoboken, N.J. :  J. Wiley & Sons,  c2013. 
 - v, 218 p. 
<br/><br/><label>ISBN: </label>9781118356913  RM65.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relations avec la cliente--Guides, manuels, etc.<br/>Planification stratique--Guides, manuels, etc.