TY - BOOK AU - Leonard,Edwin C. TI - Supervision: concepts and practices of management SN - 9781111969790 (pbk) PY - 2013/// CY - Mason, OH PB - South-Western Cengage Learning KW - Supervision of employees KW - Personnel management N1 - Includes bibliographical references and index; Supervisory management overview and the essential supervisory skill -- Supervisory essentials -- Planning, organizing, and staffing -- Leading -- Controlling: techniques for managing employee performance ER -