Evans, James R.  1950- <br/><br/>
Managing for quality and performance excellence / 
James R. Evans, William M. Lindsay. 
 - 9th ed. 
 - Mason, OH :  South-Western Cengage Learning,  2014. 
 - xxi, 697 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781285069463 (hbk.)  RM871.96 1285069463 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.<br/>Quality assurance.