Fitzsimmons, James A. <br/><br/>
Service management :  operations, stategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsmmons, Sanjeev Bordoloi. 
 - 8th ed. 
 - New York :  McGraw-Hill/Irwin,  2014. 
 - xviii, 524 p. :  ill. ;  29 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780077841201  RM701.26 0077841204 9780078024078 0078024072 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.