TY - BOOK AU - Donaldson,Les,1928- TI - Desk book of new techniques for managing people SN - 0132020858 PY - 1979/// CY - Englewood Cliffs, N.J. PB - Prentice-Hall KW - Personnel management KW - Handbooks, manuals, etc KW - Interpersonal communication KW - Persuasion (Psychology) N1 - Includes bibliography ( p. 245-247) and index ER -