Evenson, Renee,  1951- <br/><br/>
Customer service training 101 / 
Renee Evenson. 
 - 2nd ed. 
 - New York :  American Management Association,  2011. 
 - vii, 230 p ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780814416419 (pbk.)  RM85.45 0814416411 (pbk.) 
<br/><br/><label>LCCN: </label>2010-020923 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.<br/>Employees--Training of.