Azizan Abdullah.

Total quality management (TQM) implementation for small and medium enterprises : strategy for competitiveness / Azizan Abdullah, Zaini Abdullah. - Shah Alam : Pusat Penerbitan Universiti (UPENA), Universiti Teknologi. - xiv, 110 p. : ill. ; 23 cm.

Includes ibliographical references (p. [95]-105) and index.

9789673631384 (pbk.) RM25.00


Total quality management--Malaysia.
Small and medium scale industries--Malaysia.