TY  - BOOK
AU  - Roslina Ab Wahid.
TI  - Quality management: principles, systems and tools 
SN  - 9789673634071
PY  - 2012///
CY  - Shah Alam
PB  - UiTM Press
KW  - Quality assurance
KW  - Management
KW  - Total quality management
KW  - Quality control
KW  - Organizational effectiveness
N1  - Includes bibliographical references (p. [161]-162) and index
ER  -