Roslina Ab Wahid.

Quality management : principles, systems and tools / Roslina Ab Wahid. - 2nd ed. - Shah Alam : UiTM Press, 2012. - x, 166 p. : ill. ; 23 cm.

Includes bibliographical references (p. [161]-162) and index.

9789673634071 RM29.00


Quality assurance--Management.
Total quality management.
Quality control.
Organizational effectiveness.