Taneja, Nawal K.

The passenger has gone digital and mobile : accessing and connecting through information and technology / Nawal K. Taneja. - Burlington, VT : Ashgate, 2011. - lx, 208 p. : ill. ; 24 cm.

9781409435020 (hbk) RM165.92


Airlines.
Airlines--Management.
Technological innovations--Economic aspects.
Customer services--Technological innovations.
Airlines--Cost of operation.