Taneja, Nawal K. The passenger has gone digital and mobile : accessing and connecting through information and technology / Nawal K. Taneja. - Burlington, VT : Ashgate, 2011. - lx, 208 p. : ill. ; 24 cm. ISBN: 9781409435020 (hbk) RM165.92 Subjects--Topical Terms: Airlines.Airlines--Management.Technological innovations--Economic aspects.Customer services--Technological innovations.Airlines--Cost of operation.